Frequently Asked Questions (FAQs)

1. What is the reason for the clearance sale and the discounted prices?
✅ At the start of the year, we purchased inventory aimed at flea markets, events, and pop-ups, expecting these channels to complement our growth
✅ We soon realized that these products—especially beauty and clothing—were not aligned with our long-term mission
✅ This clearance event allows us to reclaim capital and refocus on our core purpose: building a regenerative agriculture training center
✅ Everything is new with tags and resale-ready, and your purchase directly funds the next phase of Kearney Family Farm
✅ Many items make excellent gifts, especially with the holiday season approaching—quality products at great prices, with a mission behind every purchase
✅ Read more: How We Are Reshaping Kearney Family Farm

2. What is the typical shipping time for orders?
✅ Orders placed Monday through Friday between 9 AM and 6 PM are shipped same day
✅ Standard delivery typically takes 2–5 business days
✅ All orders ship from our facility in New York

3. Which shipping carriers do you use, and where do you ship?
✅ We ship via USPS, UPS, and FedEx
✅ We ship to all U.S. states and territories, including Alaska, Hawaii, Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, and the Northern Mariana Islands
✅ We also ship to APO/FPO/DPO military addresses
✅ For international shipping inquiries, please contact us directly

4. What is your return and refund policy?
✅ 30-Day Window: Most new, unopened items sold by Kearney Family Farm can be returned within 30 days of delivery for a full refund
✅ Condition: Items must be returned in original packaging, with all accessories/documentation, and in new, sellable condition
🚫 Non-Returnable Items:

Custom-made or special-order items
Opened personal care items (e.g., cosmetics, toiletries)
Gift cards
Downloadable products
Items marked “final sale” or “non-returnable”

📧 How to Start a Return: Contact our customer service team by email to request a return authorization number and instructions
⏱️ Refunds: Processed within 7 business days of receiving your return
💳 Refund Method: Returned to original payment method
🚚 Shipping Costs: Original shipping is non-refundable; return shipping is the customer’s responsibility unless it’s our error
↔️ Exchanges: Not offered directly—please return the item and place a new order
⚠️ Damaged/Defective Items: Contact us immediately for replacement or refund
📜 Policy Updates: We reserve the right to update this policy at any time
🎯 Customer Satisfaction: Our goal is 100% satisfaction—please reach out with any questions or concerns

5. How can I contact you for further assistance?
✅ Phone: 631-606-2117
✅ Email: Support@KearneyFamily.farm
✅ We’re happy to assist with order questions, sourcing, and bulk inquiries
✅ Customer satisfaction is our highest priority