Refund and Returns Policy

Kearney Family Farm Return and Refund Policy

Eligibility for Returns

30-Day Window: Most new, unopened items sold by Kearney Family Farm can be returned within 30 days of delivery for a full refund.
Condition: Items must be returned in their original packaging, with all accessories and documentation, and in new, sellable condition.
Non-Returnable Items: The following items are not eligible for return:
- Custom-made or special-order items
- Opened personal care items (e.g., cosmetics, toiletries)
- Gift cards
- Downloadable products
- Any item marked as “final sale” or “non-returnable” on the product page

Initiating a Return

Contact Us: To initiate a return, please contact our customer service team via email.
Return Authorization: You will be provided with a return authorization number and instructions on how to return your item.

Refunds

Processing Time: Once we receive your returned item and verify its eligibility, we will process your refund within 7 business days.
Refund Method: Refunds will be credited to the original payment method used for the purchase.
Shipping Costs: Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective item).

Exchanges

Not Directly Offered: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

Prompt Reporting: If you receive a damaged or defective item, please contact us immediately so we can arrange for a replacement or refund.

Policy Changes

Our Right: We reserve the right to modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

Customer Satisfaction

Our Goal: We strive for 100% customer satisfaction. If you have any questions or concerns about our return policy, please don’t hesitate to contact us.

By placing an order with Kearney Family Farm, you acknowledge that you have read and agree to this Return and Refund Policy.

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